Orsa Foam, leading company in Italy for the production of expanded flexible polyurethanes, it has organized in its headquarters Gorla Minore (VA) 18 and 25 September two days of meeting with its own customer. The many guests have been divided in groups and they have been conducted by a person responsible, through an itinerant tour, to the discovery of the strategic areas of the industrial site. Every single fixed location of the tour has been staffed by a contact person who has shortly described the principal activities of the department of affiliation and he has shown the departments in operation. In this way the visitors have had the opportunity to experience the whole production cycle of the company. At the end of the guided tour the groups were moved near a famous Hotel of the province of Varese, where the awards dinner has been served, after having enjoyed of a small refreshment near the congress center of the Orsa Foam. The elegant and modern frame of the location with the cordiality of bystanders have decreed the success of the evening and the good result of the initiative. The guests’ comments (that have been able to take part in the initiative) they have been broadly positive and in some cases even above any expectation. The event has strongly been desired by the President as well as managing director of the Orsa Foam Ing. Alberto Bressan. An idea inspired by the wish of the firm to better communicate with its own customers and for customers an opportunity to better understand the complex world that revolves around the Orsa Foam.